Optical Assistant/Optical Customer Service Advisor

Optical Assistant / Optical Customer Service Advisor - Milton Keynes Full Time Basic Salary 24,654.38 + 2,880 Bonus Excellent BenefitsZest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You''ll be working with a premium brand known for supplying high-quality ophthalmic lenses to independent opticians across the UK.Optical Customer Service Advisor - Key ResponsibilitiesHandle incoming enquiries from opticians regarding pricing, product availability, and lead timesBuild professional relationships with customers, ensuring their needs are understood and metReceive and process orders accurately via phone, email, and online systemsMake proactive calls to keep customers informed and promote relevant products and upgradesRecommend product promotions and special offers to customers over the phoneContribute to departmental targets, promotions, and incentivesRequirementsPrevious experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)Basic practical knowledge of optics, lenses, and framesPrevious customer service experienceConfident using Microsoft Office applications and customer/order management systemsStrong attention to detail with the ability to process ..... full job details .....