Optical Assistant - Online Retailer - Bury (Greater Manchester)

Optical Assistant - Online Retailer - Bury (Greater Manchester)Salary: 24,000 - 25,000 Full or Part Time (min 30 hours/week) Permanent Location: Head Office, Bury, Greater ManchesterAbout the RoleA fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team one of the UK''s largest independent online retailer of luxury sunglasses and prescription eyewear.Based at a modern head office in Bury, you''ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You''ll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.Key DutiesAssist customers with frame and lens selection for prescription eyewearHandle enquiries via phone, email, and live chatOffer expert advice on prescription lenses, product features, and stylingSupport order tracking, aftercare, and customer issue resolutionWork closely with in-house teams including the optical lab and fulfilmentRequirementsProven experience as an Optical AssistantStrong product knowledge across prescription lenses and designer eyewearExcellent communication and multitasking skillsConfident using IT systems in a customer service settingCalm, professional, and proactive attitudeBenefitsSalary: 24,500 - 25,000 (depending on experience)Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pmPrimarily Monday to Friday with occasional weekendsHolidays: ..... full job details .....