Operations/Contract Supervisor

Operations/Contract Supervisor


Role Purpose: To provide an effective management of engineering and general services team staff including

• processes and procedures to ensure client satisfaction and perception. Ensure site compliance with local legislations
• and provide planned and reactive maintenance to site assets. Build close working relationships with key stakeholders
• to ensure smooth service delivery above expectations. Provide support and assistance to Contract Manager with all
• aspects of management processes and contract delivery, manage key suppliers to ensure a professional delivery is
• achieved and all works are conducted professionally. Provide innovation and create organic growth of the service provision.
• Ensure seamless compliance with all statutory regulations regarding all site systems and equipment.
• CBRE LFM''s provide local facilities management to many clients within the Southampton region, this opportunity has become available to the progression of a valued and knowledgeable supervisor. The role will support an already established yet continually growing team and gives great opportunity for further development.

• Ensuring the continuous, efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment and Fabric Services.
• Effectively manage the general services team to provide efficient provision of grounds maintenance, internal planting, reprographics, post, courier and porterage services.
• Liaise with client stakeholders to deliver on time room set ups
• Liaise with client stakeholders to deliver support for both internal and external events
• Management of the CAFM System to ensure staff''s performance and monitor service delivery.
• Compliance with and record keeping for CBRE''s ISO 9001/14001 Quality Management System and management of the Quality, Health, Safety, waste management + Environment responsibilities on the site.
• Manage, organise and if necessary assist in reactive repairs to the sites M&E systems.
• Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the area team ensuring optimum levels of service delivery are being achieved.
• Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
• Ensure a first-class customer focus within all areas of operational activities and maintain effective relationships with key client contacts.
• First line supervision of Specialist Service Contractors, including permits, induction and signing off and actioning minor works listed on service report sheets in conjunction with the Contract Manager.
• Formulating, Assessing and Validating Risk Assessments and Method Statements.
• Ensure the Client, Customer and Team are ''kept in the loop'' through feedback and regular updates
• Actively encourage the M&E team and General Services team to support other business function managed by CBRE at the client site
• Monthly meetings to be held with client to discuss life cycle analysis contract performance
• Recording minutes of meeting from client meetings and team meetings and creating action logs to manage item progression and completion
• Monthly team meetings to be held with onsite team, including toolbox talks
• Attend CBRE QHSE short course when required
• Utilising SI Local to monitor staff''s performance and ensure service delivery.
• Manage and arrange training of the engineering and general services team to ensure that staff are competent to undertake works.
• Issue of quotations to client when required via Webquote
• Identify and articulate extra works to generate additional contract revenue
• Operational day to day requirements from client to be managed by Supervisor
• Accessible for out of hours queries / phone calls to assist building operation
• Conducting OP61 & OP63 quality audits on the customer site on a monthly basis and uploading on the QHSE Management Portal
• Liaising with QHSE or Contract Manager when internal audits are conducted
• Responsible for closing out N/Cs following QHSE audits
• Implementation of operational processes to facilitate in efficient operation of the contract
• Assist the contract / business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
• Application of organisational policies and procedures.

• Qualified Engineer (Mechanical, Electrical or Multi-Skilled)
• Excellent working knowledge of BMS systems (preferably Trend systems)
• Experience in a similar role
• Understanding of building fabric
• Good communicator
• Excellent customer service skills
• Use and Knowledge of MS Applications (Excel, Word, Powerpoint)
• Experience of reprographics operations