Operations Team Manager - Responsive Repairs

Operations Team Manager - Responsive RepairsSalary: 47,525 + 2,300 Car AllowanceLocation: North EastContract: Permanent, Full-timeAre you an experienced operational leader with a strong technical background in repairs and maintenance?We are looking for an Operations Team Manager to lead a team of trade operatives delivering responsive repairs across the North East. A key focus of the role will be ensuring urgent repairs, including those associated with Awaab''s Law, are managed quickly, effectively, and with excellent customer service.Working within a fast-paced environment, you will be responsible for driving team performance, managing day-to-day repair operations, ensuring health and safety compliance, and delivering high levels of customer satisfaction. You will play a vital role in developing a productive, customer-focused team while ensuring repairs are completed safely, efficiently, and to a high standard.Key Responsibilities of the Operations Manager will include:Lead and manage a team of trade operatives delivering responsive repairs.Drive performance against service standards, KPIs, and customer satisfaction targets.Oversee urgent repairs and complex maintenance issues, ensuring timely resolutions.Monitor contractor and operative performance to deliver quality and value for money.Ensure compliance with health and safety legislation and company procedures.Build strong relationships with customers and stakeholders, providing excellent service throughout.The successful ..... full job details .....