Operations Team Leader (Insurance)

Operations Team Leader - Insurance Birmingham £45,000-£50,000 A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office. This is a hands-on role combining people management, operational control, and regulatory compliance oversight - ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs. Reporting to: Head of Operations What you''ll be doing: Managing a small team, ensuring smooth day-to-day running of the office in line with business goals Overseeing premium collection and claims handling processes Maintaining accurate, up-to-date company records Acting as primary point of contact for audit requests from underwriters, auditors, and regulators Coaching and developing the team to perform at their best Owning the accuracy and timeliness of financial and bordereaux returns to underwriters Managing relationships with key suppliers and third-party providers Producing and presenting MI reporting to internal and external stakeholders Representing the business client-facing, with technical credibility across insurance product lines What we''re looking for: Minimum 3 years'' experience in General and Life insurance Comfortable operating independently in a regulated environment Logical, analytical, data-driven decision-maker Working knowledge of FCA requirements, Fitness and Probity standards, GDPR and ..... full job details .....