Operations Team Leader - Insurance

Operations Team Leader - Insurance Birmingham £45,000-£50,000A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office.This is a hands-on role combining people management, operational control, and regulatory compliance oversight - ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.Reporting to: Head of OperationsWhat you''ll be doing:Managing a small team, ensuring smooth day-to-day running of the office in line with business goalsOverseeing premium collection and claims handling processesMaintaining accurate, up-to-date company recordsActing as primary point of contact for audit requests from underwriters, auditors, and regulatorsCoaching and developing the team to perform at their bestOwning the accuracy and timeliness of financial and bordereaux returns to underwritersManaging relationships with key suppliers and third-party providersProducing and presenting MI reporting to internal and external stakeholdersRepresenting the business client-facing, with technical credibility across insurance product linesWhat we''re looking for:Minimum 3 years'' experience in General and Life insuranceComfortable operating independently in a regulated environmentLogical, analytical, data-driven decision-makerWorking knowledge of FCA requirements, Fitness and Probity standards, GDPR and consumer protection ..... full job details .....