Operations Support Administrator

Operations Support AdministratorLocation: London/Hybrid - With up to 3 days working from home after an initial period of training. Salary: £27,000 per annumContract: Full-time, permanentHours: 35 hours per week, Monday-Friday About the RoleSAUL Trustee Company is looking for an organised and customer-focused Operations Support Administrator to join the Online Support team.The role provides administrative and operational support across SAUL''s pension arrangements, with a particular focus on employer submissions, contribution processing, reconciliation, member records and online support.You''ll be responsible for processing and validating data accurately, resolving routine queries and supporting employers and members through telephone, email, webchat and online services. You''ll also contribute to data quality, process improvements and the smooth day-to-day running of the Operations function.Key ResponsibilitiesEmployer Administration and Data• Support SAUL employers with monthly joiner, contribution and leaver submissions across both SAUL Lifetime (DB) and SAUL Start (DC) arrangements.• Process, validate, reconcile and load monthly contribution data.• Investigate contribution, payment and data discrepancies and ensure issues are resolved within agreed timescales.• Process scheme joiners, leavers, opt-outs, contribution amendments, member updates and Bulk Data Import submissions.• Monitor outstanding submissions and follow up with employers where required.• Maintain accurate ..... full job details .....