Operations Support Administrator

We are looking for a proactive and customer-focused Operations Support Administrator to join our team. Based from our head office in Norwich you will support our National Operations department to achieve operational goals by providing administrative support.What You''ll DoCommunication over multiple formats as per business requirements.Support Sales and Operational departments answering questions in a timely manner.Providing excellent customer service and maintaining relationships with internal and external customers.Maintaining and updating systems or documents to ensure all is on track on a day to day, and week to week, basis.Managing multiple mailboxes and responding to queries promptlySupport operational planning and administrative processes to ensure efficient service deliveryProvide accurate pricing information based on company guidelines, schedules and service requirements.Manage and maintain daily query lists ensuring all enquiries are logged, tracked and resolved within agreed timelines.Support in the processing and registration of new orders following business rules.Perform other duties and tasks as reasonably required by the business.What We''re Looking ForStrong business and commercial acumen.Excellent communication skills with the ability to engage confidently with customers and stakeholders.Good product and operational knowledge (manufacturing, construction, or home improvement industry experience desirable).Proficiency in Microsoft Office applications.A ..... full job details .....