Operations Manager - Voids, Investment, Neighbourhood Services and Gas

Operations Manager - Voids, Investment, Neighbourhood Services and Gas Kidderminster, Worcestershire (Hybrid Working) Circa 54,542 plus 5% Car Allowance At the heart of this role is a commitment to delivering excellent services that make a real difference to our customers'' homes, safety and wellbeing. We''re looking for an experienced Operations Manager to lead our Voids, Investment, Neighbourhood Services and Gas functions within Property Care. You''ll play a pivotal role in ensuring customers receive safe, high-quality and responsive services, from preparing homes for new tenants and delivering planned improvements, to maintaining compliance and supporting thriving neighbourhoods. Working collaboratively with colleagues, contractors and partners, you''ll champion a customer-first culture, driving service excellence, continuous improvement and positive outcomes for the communities we serve. You''ll also be an ambassador for our RESPECT values, ensuring they''re reflected in every decision, interaction and service we deliver. Key Responsibilities Lead, inspire and develop teams to deliver outstanding customer-focused services. Ensure customers receive safe, high-quality and value-for-money services across voids, planned investment, neighbourhood and gas programmes. Champion the customer voice, using feedback and insight to improve services and enhance customer satisfaction. Manage contractor and partner performance, ensuring work is delivered to high standards, on ..... full job details .....