Operations Manager (Visitor Experience)

Operations Manager (Visitor Experience)
Grantham – on site.
Competitive Salary
 

• Do you have a background in Hotels and Restaurants?
• Are you motivated by delivering exceptional customer experiences?
• Do you have the leadership and commercial acumen to drive performance?

The Company:
ER Recruitment are excited to be working with our client who are an established visitor attraction offering a unique historic and cultural experience, welcoming thousands of guests each year.
They are now looking for an Operations Manager which is a unique opportunity to play a pivotal role in the success of this prestigious visitor attraction.

Role & Responsibilities of the Operations Manager:

• Oversee the smooth running of all visitor-facing areas, ensuring outstanding service delivery.
• Coordinate and manage group bookings, including responding to enquiries, confirming details, and liaising with relevant departments.
• Ensure high standards across housekeeping, guides/volunteers, gift shop, tearoom, visitor hub, reception, playground, and car park.
• Work closely with the marketing team to ensure strong online and onsite visitor communication.
• Monitor and maintain health & safety standards, including risk assessments, incident reporting, and compliance across all visitor areas.
• Support department managers (tearoom, visitor hub, gift shop, reception) in delivering excellent customer service and team management.
• Maintain and review operational trackers including enquiries, complaints, and customer feedback.
• Respond to customer feedback, complaints, and online reviews in a professional and timely manner.
• Collaborate with parkland and grounds teams to ensure safe and enjoyable visitor journeys.
• Provide leadership in commercial operations including managing budgets, staffing costs, and sales performance.
• Act as the central point of communication across all departments, ensuring seamless collaboration.

About You as the Operations Manager:

• Background working in Hotels and Restaurants, or ideally a visitor attraction.
• Strong leadership skills with the ability to motivate and support managers and teams.
• Excellent organisational skills with the ability to plan ahead and prioritise effectively.
• Commercial acumen with experience managing budgets and driving profitability.
• Outstanding communication skills – both written and verbal.
• Calm under pressure with strong problem-solving abilities.
• Sociable and approachable, fostering a positive team culture.
• IT literate with strong knowledge of Microsoft Office and operational systems.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.