Operations Manager

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Company Overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX and Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.Job Summary

This position is responsible for analyzing and planning a centre''s daily package dispatch to ensure timely and efficient dispatch service performance. He/she analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center’s dispatch systems and processes. He/She reviews data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. He/She also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. He/She directly supervises Part-time Dispatch Supervisors.Responsibilities

Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.Determines employee training needs to produce continuous development plans.Provides feedback and support.Conducts performance evaluations and resolves individual and group performance issues.Supports a collaborative work environment through continuous communication and relationship building.Qualifications

Bachelor''s Degree or International equivalent - PreferredEmployee Type

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