Operations Manager

Operations Manager (Housing Repairs & Maintenance)

North Worcestershire
-62,072 per annum + Excellent Benefits
Permanent | Full Time

Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Localities Operations Manager to oversee housing repairs and maintenance services across North Worcestershire.

This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio.

The Role

As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement.

Key Responsibilities

Lead and develop a team of Area Managers, Schedulers, and Trade Operatives.

Deliver high-quality responsive repairs, voids, and planned works programmes.

Ensure services are delivered safely, efficiently, and in line with performance targets.

Drive customer satisfaction through a right-first-time approach.

Manage operational budgets and ensure value for money.

Analyse performance data and implement service improvements.

Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams.

Promote a positive culture focused on performance, accountability, and employee engagement.

Requirements

• To be considered for this role, you will have:
• Significant experience within housing repairs and maintenance.
• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS.
• Proven leadership experience managing operational teams and driving service improvements.
• Excellent stakeholder management and communication skills.
• HNC/HND in Construction, Building Management, or a related discipline (or working towards).
• CIH Level 4 qualification or equivalent experience is desirable.
• Full UK driving licence and access to a vehicle.

Key Performance Measures

• 95% of repairs and voids completed within target.
• 85% first-time fix rate.
• 95% customer satisfaction.
• Effective management of work in progress.
• Delivery of efficiency, sustainability, and service improvement objectives.
• Strong employee engagement and retention outcomes.

Location

This is a locality-based role covering:

• Stratford-upon-Avon
• Redditch
• Bromsgrove
• Droitwich Spa
• Wyre Forest

The successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office as required.

Package

• Salary of -62,072 per annum.
• Up to 28 days annual leave plus bank holidays.
• Option to buy and sell annual leave.
• Enhanced family-friendly policies.
• Health cash plan and wellbeing support.
• Employee Assistance Programme.
• Generous pension scheme with employer contributions up to 12%.
• Ongoing training and career development opportunities.
• Employee rewards, recognition, and retail discounts.

If you would like more information please call Deanna Bruton on (phone number removed) or email (url removed)