Operations Manager

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Operations Manager

role at

The Virtual Recruiter .

Our client is a fast-growing, premium British lifestyle brand celebrated for its artisanal homeware and refined, timeless aesthetic. With a loyal following that includes high-end clients and design lovers worldwide, they are on an exciting growth journey - expanding their reach, refining their product range, and building the operational excellence to match their creative ambition.

We’re looking for a hands-on, commercially astute Operations Manager to work directly with the founder. In this pivotal role, you’ll bring structure, efficiency, and strategic insight to help them scale, while protecting the craftsmanship, quality, and sustainability they’re known for.

What You’ll Be Doing

Oversee budgeting, reporting, planning, and auditing

Set priorities and strategies to identify low-margin and low-growth products

Conduct detailed project analyses with both commercial and financial insights

Manage the 3PL relationship and optimise fulfilment processes

Implement process improvements to streamline operations and support growth

Build financial forecasts and collaborate with the Junior Buyer to ensure stock optimisation and healthy cash flow

Work closely with the team to minimise our carbon footprint

Partner with the digital agency to provide data-driven feedback and insights

Support hiring and team growth as they expand

Ensure legal and regulatory compliance at all stages

What We’re Looking For

8+ years’ management experience, ideally in DTC e-commerce or a fast-paced consumer brand

Commercially sharp with a solutions-first mindset

Strong communicator and collaborative leader

Analytical and data-driven decision-maker

Skilled in Shopify, Mintsoft, and tech/system integrations

Experience in wholesale expansion, post-Brexit/US tariff navigation, forecasting, and logistics management

Track record in setting up international 3PL operations

Nice to have

Experience with funding and investor relations

Start-up or scale-up background

Why Join Us

Be part of a brand with a distinctive identity, loyal client base, and ambitious growth plans

Work directly with the founder in a dynamic, creative, and fast-moving start-up environment

Hybrid working pattern – enjoy the buzz of the Chelsea studio and the flexibility of WFH

Opportunity to make an immediate and lasting impact on their business trajectory

How to ApplyPlease submit your CV via the Careers Page. A cover letter is advantageous, and we would be delighted if you also choose to submit a short video telling us why you’d be a perfect fit.

We are reviewing applications now and aim to fill this role ..... full job details .....