Operations Manager

Malone Hotel are seeking a practical, visible and hands-on Hotel Operations Manager to keep the hotel running smoothly every day. This is an operational delivery role, focused on the guest journey, quality standards, staff deployment, effective communication and the timely resolution of issues across the property.Working within the management structure and alongside department managers, the role holder will be active on the floor, inspecting standards, supporting busy service periods, following up defects and ensuring agreed procedures are consistently carried out. The emphasis is on execution and accountability rather than setting hotel strategy or acting as a second Deputy General Manager.The successful candidate will be required to work 37.5 hours per week, but must be flexible to work evenings and weekends as required. About The RoleKey Responsibilities:Daily Hotel OperationsCoordinate the daily running of the hotel, with a visible presence in guest and back-of-house areas.Carry out daily operational walk-rounds, checking public areas, entrances, guest facilities, service points and overall presentation.Review occupancy, arrivals, departures, groups, events, staffing cover and known guest requirements; resolve operational gaps before they affect service.Lead or contribute to shift briefings and ensure clear handovers, action logs and follow-up between shifts and departments.Support departmental managers during peak periods and take prompt, practical action when service ..... full job details .....