Operations Manager

We re looking for an experienced Operations Manager to lead, manage and optimise the day-to-day operational performance, with full accountability for sales delivery, operational efficiency, after-sales service and ticketing accuracy within a call-centre based tour operator environment. The successful candidate will be responsible for driving sales performance, maximising conversion, managing departmental KPIs, and ensuring high standards across the full customer lifecycle from initial enquiry through to post-sale support and ticketing. The role also carries responsibility for operational crisis management, incident response and business continuity, ensuring minimal disruption to customers, revenue and brand reputation. This is a fantastic opportunity to join a leading Tour Operator in a fast paced and extremely varied role and on offer is a competitive salary up to £48,000, plus excellent benefits. If this role is of interest to you, please apply online. Role of Operations Manager: Oversee the daily operational performance of: Sales, After-Sales / Customer Service, Sales Support, Offline Support, Ticketing and Processing, Administration Own and drive overall sales performance across the Sales Department. Ensure sales managers actively manage conversion rates, call quality, productivity and revenue per call. Ensure after-sales teams deliver a high standard of customer service and issue resolution. Oversee ticketing and processing accuracy, timeliness and compliance. Conduct ..... full job details .....