Negotiable
Overview
This role is a Remediation Factory Pensions Administrator within Stellar Omada and their client, focused on clearing a backlog of Money In items related to pension schemes following a large data migration and new service implementation. The role supports Business As Usual (BAU) teams by resolving backlog cases and ensuring accurate payment allocation and resolution.Base pay range
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Job Title:
Remediation Factory Pensions AdministratorIntroduction
Stellar Omada and their client are currently experiencing a backlog of unprocessed Money In items related to pension schemes following a large-scale data migration and new service implementation.This has resulted in customer issues, increased escalations, and operational challenges. To address this, a dedicated Remediation Factory is being established to resolve the backlog, allowing the Business As Usual (BAU) teams to focus on daily operations.Role Summary
The Pensions Administrator within the Remediation Factory will be responsible for processing and resolving backlog cases related to Money In transactions for pension schemes. This role requires utilising pension systems and knowledge to address a variety of complex issues, ensuring accurate allocation and resolution of outstanding payments. The administrators will work within a specialist team focused solely on clearing the backlog, following established processes and controls, and adhering to prioritisation guidelines set by the client.Key Responsibilities
Process and resolve Money In backlog cases using business applications and operational guides.Analyse case details to identify the nature and complexity of issues.Utilise system tools and, where possible, suggest automation to enhance efficiency.Adhere to established processes, controls, and prioritisation guidelines.Escalate complex or unresolved issues to internal experts as necessary.Maintain accurate records of case progress and resolution.Participate in training sessions to upskill on Money In processes.Contribute to the daily burndown chart and reporting metrics.Qualifications and Skills
Excellent analytical and problem-solving skills.Ability to work efficiently and accurately under pressure.Seniority level
Mid-Senior levelEmployment type
TemporaryJob function
Management and Strategy/PlanningIndustries
IT Services and IT ConsultingPension ..... full job details .....
Negotiable