Operations Manager

My client is seeking an experienced and commercially astute Operations Manager to lead and develop a regional operation within a fast-paced facilities management and building services environment. This is a senior leadership role requiring a proven operational leader who can take full ownership of a region, driving client satisfaction, commercial performance, team development and business growth. The successful candidate will be comfortable managing key client relationships, leading multi-site operations and operating with the mindset of a business owner. Whilst a technical or trade background is advantageous, this role is primarily focused on operational leadership, commercial management and client engagement rather than hands-on technical delivery.Key ResponsibilitiesLead and manage regional operations, ensuring high standards of service delivery across multiple client sites.Take ownership of regional performance, including full profit and loss accountability.Develop and maintain strong relationships with senior client stakeholders.Drive commercial growth through account development, retention and identification of new opportunities.Lead, motivate and develop operational teams, ensuring high levels of engagement and performance.Monitor and improve service delivery, operational efficiency and contractual compliance.Deliver strategic business objectives while maintaining exceptional customer satisfaction.Manage performance against key operational and financial targets.Ensure ..... full job details .....