Operations Manager-Serviced Apartments

Operations Manager, 35k, Serviced Apartments, Central London

Our client is a premium serviced apartments operator, with a portfolio of properties in multiple locations across Central London.

They are recruiting for an Operations Manager to oversee and manage all day to day functions, with a particular focus on delivering high level guest experiences, ensuring properties are ready and well maintained, and co-ordinating with all departments and contractors.

Working 5 days per week over Monday to Sunday, with 2 days off per week on a rota basis. Hours of work are 10am to 6pm.

Your Responsibilities

• Oversee all daily operations
• Team engagement
• Health & Safety compliance across all areas
• Manage relationships with external contractors for example, housekeeping
• Manage the maintenance team, ensuring allocation of tasks, and completion of daily and planned works, and providing supervision, coaching, and support
• Oversee rotas and workload distribution
• Staff performance reviews
• Deliver continuous improvement across the portfolio
• Monitor completion of maintenance tasks and response times, ensuring service levels are consistently achieved.
• Work closely with the Property Supervisor to ensure a high level of guest experience

Your skills and experience

• Previous experience in a similar role within facilities management, property, or the hospitality sector
• Strong admin skills with experience of using IT and data platforms
• Good communication skills
• Excellent attention to detail
• Leading and motivating your teams
• Good knowledge of UK health & safety laws and first aid

What’s on offer

• Competitive salary of £35k per annum
• 28 days’ holiday, plus an extra paid day off for your birthday
• Working as part of a committed and supportive team
• Medical insurance, including gym discounts and wellness perks
• Annual recognition awards
• Long service bonuses
• Team social events
• Employee Assistance Programme
• Discounted rates for family bookings
• Refer-a-friend bonus scheme

Next steps

Please forward your CV to apply for this position. 

Please note, due to the volume of CVs received, we are unfortunately unable to reply to all applications on this occasion.