Operations Manager (Roofing)

Operations Manager — Roofing Division
South Coast Region (West Sussex)
Salary: £85,000 - £90,00 per annum

About the Role

We're looking for an experienced Operations Manager to lead our client's South Coast roofing division, covering Eastbourne to Hampshire.  You'll oversee a portfolio of high-profile projects, manage a skilled team of installers, and drive operational excellence across pitched and flat roofing services.

This is a hands-on leadership role where you'll shape delivery— from project inception through to a strong finish.

What You'll Do

Operational Leadership
- Manage 1–3 high-profile projects directly, with oversight of the wider project portfolio.
- Develop realistic schedules and programmes to keep projects on track and meet client expectations.
- Implement quality assurance processes (including iAuditor) to maintain industry-leading standards.
- Stay across costs, budgets, and profitability — working with the pre-construction team to support pricing certainty and prevent overspends.

Team Leadership & Development
- Lead and develop a team of skilled installers — conduct regular Personal Development Plan reviews, identify training needs, and recognise high performers.
- Source new team members with support from the business.
- Manage conflict and maintain a positive, collaborative work environment.
- Ensure compliance with health, safety, and regulatory requirements.

Customer & Stakeholder Relations
- Keep clients informed about project status and manage expectations throughout delivery.
- Gather and act on client feedback to drive continuous improvement.
- Deliver strong post-completion support and resolve any issues promptly.
- Maintain open communication with senior leadership — keeping the GM and Directors informed of progress, risks, and wins.

Operational Excellence
- Analyse workflows to spot bottlenecks; engage with the Hot List process and champion process improvements.
- Manage supplier relationships and contracts to ensure reliability and value.
- Oversee equipment maintenance and material procurement — working with the office manager to minimise waste.
- Keep the order book current and drive the team to stay aligned with company values.

What We're Looking For

- Proven experience managing roofing operations — both pitched and flat roofing.
- Strong track record leading teams in fast-paced, project-driven environments.
- Hands-on approach to quality, safety, and compliance.
- Ability to manage multiple stakeholders:  teams, clients, suppliers, and senior leadership.
- Commercial awareness — comfort with budgeting, cost control, and profitability analysis.
- Problem-solver who spots inefficiencies and drives continuous improvement.
- Someone who values finishing strong and leaving clients happy.