Operations Manager (Retail)

About the CompanyA privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day-to-day operations and ongoing business growth. The company is well-established, customer-focused, and committed to delivering high standards across all locations.Role OverviewThey are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands-on role covering operations, HR support, finance administration, supplier management, and site development.Key ResponsibilitiesOperational ManagementOversee customer service standards and respond to any issues across sitesMaintain compliance with inspections and regulatory requirementsEnsure strong stock management, site presentation, and general upkeepCoordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementationHR and People SupportIssue staff communications and assist with general HR documentationMaintain and update employee recordsManage holidays, scheduling, and rota planningProvide support to site managers on people-related mattersFinance and AdministrationAssist with payroll processing alongside administrative supportComplete month-end tasks such as bank reconciliation and aged debtor reviewsSupplier and Pricing ManagementMonitor ..... full job details .....