Operations Manager - Repairs and Maintenance

Summary: Reporting to the Head of Direct Services, the Operations Manager Repairs and Maintenance will lead the delivery of high-quality responsive repairs and maintenance services across a designated region. This is a key leadership role responsible for driving safe, efficient and customer-focused service delivery while ensuring performance standards, value for money and compliance requirements are consistently achieved. About the Role You will oversee a budget of approximately £5 million, manage four direct reports, and lead a team of more than 30 directly employed operatives, technicians and specialist subcontractors. The role requires a visible, inclusive and collaborative leader who can improve service performance, strengthen operational controls and deliver excellent outcomes for residents.3 days in the office, 2 days Hybrid. Key Responsibilities In this role, you will: Lead responsive repairs, planned maintenance and complex demand-led works across the designated region. Manage budgets, resources, productivity and performance to ensure value for money and high-quality service delivery. Provide clear leadership to direct reports, operatives, technicians and specialist subcontractors. Monitor demand, workflow, contractor performance and service standards using effective management information and reporting tools. Ensure compliance with health and safety, housing, building safety and contractual requirements. Drive continuous improvement, operational efficiency and ..... full job details .....