Operations Manager (Repairs and Maintenance)

Good Afternoon, I am currently representing Southern Housing, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Operations Manager (Repairs and Maintenance) this role will be based at: 2 Pintle Place, Hancock Road, London, London, E3 3UP Hybrid 3 days office 2 days The right candidate will: Overseeing end-to-end repairs, voids, and planned major complex works within your region (inclusion of other delivery stakeholders) while ensuring strict adherence to budget and Key Performance Indicators (KPIs). Compliance and Safety: Reinforcing Health and Safety legislation, managing compliance standards (like damp and mould programmes), and tracking performance and training metrics. You will lead a multi-disciplinary team of directly employed trade operatives and specialist subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining elevated levels of satisfaction and strict KPI compliance. Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, first time fix, average end to end times and post-repair quality audits, both quality assurance and commercial VfM to include reviewing M3NHF schedules of rate. Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct ..... full job details .....