Operations Manager

Production Manager Location: ThatchamWorking Hours: Monday to Friday, 7:00am - 4:00pm or 6:00am - 3:00pmSalary: £28,000 - £31,000 per annum (DOE) We are recruiting for an experienced and hands-on Production/Operations Manager to join a fast-paced commercial environment known for delivering high-quality service. This is an excellent opportunity for a proactive leader who thrives in a busy setting and can effectively manage both people and processes-particularly as the business approaches its peak summer period.Key ResponsibilitiesOperational ManagementOversee daily operations from intake through to dispatch, ensuring smooth workflow across the production lineLead daily morning briefings to review performance, set targets, and address any operational challengesMonitor and achieve key performance indicators (KPIs)Ensure compliance with health and safety and operational proceduresContinuously identify and implement process improvements to increase efficiencyTeam LeadershipLead, motivate, and support a diverse workforce, including individuals with varying levels of English fluencyTrain, develop, and regularly review team performanceEffectively plan staffing levels in line with workload and budgetsProvide hands-on support when needed, including stepping in early (from 6am) in the absence of a Team LeaderQuality and Customer ServiceMaintain high service standards and resolve issues quickly and effectivelyAct as a key point of contact for clients, ensuring expectations are ..... full job details .....