Operations Manager

REED Recruitment are excited to be working with a sustainable Building Company based near Ringwood looking to recruit a permanent Operations Manager following an internal opening, this is a newly created role with a rewarding benefits package and competitive salary. please see below Operations Manager Perm position - Salary £50,000 - £60,000 per annum Working Arrangements• Monday to Friday, 8:30am to 5:30pm (Based in Ringwood) • Benefits Private healthcare following probation. Bank holidays plus Christmas shutdown. Annual leave entitlement confirmed on offer. Key Responsibilities • Oversee the full operational journey from order receipt through installation, aftercare and warranty management. • Manage nationwide installation and survey delivery. Lead Installation Managers, Surveyors and wider operational teams. • Own customer complaints and drive resolutions. • Manage performance, KPIs, engagement and team development. Produce operational reports and identify opportunities for continuous improvement. • Oversee Health and Safety compliance, including periodic site visits. • Drive operational efficiency across office and field-based teams. Ideal Candidate • Proven Operations Management experience. Strong people management and leadership skills. • Experience managing multi-functional teams. • B2C/customer-focused operational background preferred over B2B. Process-driven, analytical and resilient. • Home improvement, installation, engineering or field-service experience highly ..... full job details .....