Operations Manager

A growing visitor attraction in the heart of Stoke-on-Trent is looking for an experienced Operations Manager to take full ownership of the day-to-day running of the park and play a key role in shaping how the business develops as it continues to grow. This is a highly visible, hands-on role where you will manage teams, resolve issues, and maintain high standards across the visitor experience, while overseeing front-of-house operations, leading and developing a large diverse team, collaborating closely with other departments, and driving performance against key KPIs. As the Operations Manager, your key responsibilities will be: Take full ownership of the day-to-day operations, ensuring all areas are fully staffed, open, and operating to a high standard. Lead and manage a front-of-house team of approximately 40 staff across catering and guest services. Work closely with Operations Supervisors to develop team structure, performance, and capability. Collaborate effectively with the Head Keeper and wider teams to ensure smooth park operations across all departments. Maintain consistently high standards of guest experience, safety, and service delivery. Manage and resolve operational issues quickly and effectively to minimise disruption. Plan for seasonal peaks, busy periods, and events to ensure full operational readiness. Take ownership of key KPIs including guest satisfaction, complaint resolution, staff retention, health and safety compliance, operational efficiency, and ..... full job details .....