Operations Manager Niche and DER

Claims UK and Ireland Niche and DER Division Preston / HybridReporting to: Operations DirectorLead Operational Excellence. Drive Performance. Shape the Future. Are you a proven contact centre Manager with a passion for people, performance, and continuous improvement? We''re looking for an experienced Operations Manager to lead a high-performing team within our Niche and DER business. This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast-paced claims environment. Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately 250 FTE, including a critical 24/7 emergency response contact centre and claims operation. Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ? You''ll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive. What will your day look like:What You''ll Be DoingInspire and Develop High-Performing Teams Lead, mentor and coach Team Managers across remote and hybrid locations. Create a culture built on accountability, engagement, collaboration and continuous improvement. Support performance management through regular coaching, feedback and development planning. ..... full job details .....