Operations Manager - Mortgage Services - Full or Part Time

Due to continued growth, our award-winning Estate Agency client is seeking an Operations Manager to join their successful Mortgage Services team. You will be based within their main hub based in Quedgeley, Gloucester. This is a fantastic opportunity to join a well-established company that prides itself on providing an exceptional service to all its customers!They are seeking an experienced and detail-oriented individual to play a pivotal role in safeguarding regulatory standards, advice quality, and customer outcomes. This is a key leadership position responsible for overseeing sales quality monitoring, regulatory reporting, complaints handling, and compliance governance within a fast-paced, target-driven mortgage environment. Responsibilities: -Act as a designated Key Individual for regulatory control functions, ensuring the business meets FCA regulatory standards and network requirements-Monitor and report on Advisor Incentives, ensuring structures align with regulatory expectations -Conduct regular SQR assessments to monitor advice quality, documentation standards, and regulatory adherence-Oversee the Sales Quality Monitoring framework-Oversee the handling of customer complaints in line ensuring fair customer outcomes-Conduct new advisor checks (Sales Quality) to ensure competency and compliance-Perform pipeline and report checking-Produce and analyse weekly and monthly compliance and sales MI, identifying trends, risks, and improvement opportunities-Compile and maintain ..... full job details .....