Operations Manager - Luxury Haircare Brand

Operations Manager Luxury Haircare Brand Kensington, London £35,000 £45,000 + NYC Travel Full Time 4-5 day working week in the studio 3 Saturdays per month required Our client, is an award-winning luxury wig brand with studios in London and New York, serving a global customer base across 120+ countries. As they continue to scale, they are looking for a highly organised, hands-on Operations Manager to oversee the day-to-day running of their Kensington studio and support their wider operations. This is a fast-paced, people-focused role at the centre of the business, working closely with the Founder, studio team, customer service, and e-commerce operations. Key Responsibilities Manage daily studio operations and staff rota Lead and support front-of-house, stylists, and customer service teams Ensure exceptional client experience and smooth appointment flow Oversee fulfilment, inventory, and click-and-collect processes Handle operational issues and customer escalations professionally Improve systems, processes, and operational efficiency Act as the key liaison between London and New York studios Provide weekly operational reporting to the Founder What We re Looking For Previous experience in operations, studio, retail, or general management Strong organisational and people management skills Calm under pressure with excellent problem-solving ability Comfortable working with systems, scheduling, and reporting tools Hands-on attitude with strong communication skills Available to ..... full job details .....