Operations Manager - Interim

We are looking for an experienced Interim Operations Manager to provide leadership and operational support across our custody healthcare services.

You will be responsible for ensuring the effective day-to-day running of services, working closely with clinical and operational teams to deliver high-quality care, meet contractual requirements and achieve agreed performance targets.

This is a key leadership role, working with internal teams and external partners to maintain strong relationships, improve service delivery and support continuous improvement.

Experience working within custody, police or forensic environments would be beneficial, but it is not essential. We are looking for someone with strong operational leadership experience who can quickly build relationships, manage teams and deliver results in a complex environment.

The role will be based across Durham and Cleveland, with regular travel required between locations.

Key Responsibilities

• Lead operational delivery across services, supporting teams to achieve performance targets and deliver high standards.
• Work closely with clinical and operational leads to ensure effective service delivery.
• Build positive relationships with clients, stakeholders and external partners.
• Support workforce planning, rota management and staffing requirements.
• Lead and develop teams, encouraging engagement, accountability and continuous improvement.
• Monitor operational performance and provide clear management information.
• Support contract delivery, governance and performance management.
• Identify opportunities to improve quality, efficiency and service outcomes.
• Represent the service at meetings and provide assurance on performance and improvement activity.
• Support change, service development and business continuity planning.

About You

You will be an experienced operational leader who is confident working in a complex organisation and able to lead teams through change.

You will have:

• Experience in operational management and stakeholder management.
• The ability to motivate, develop and support teams.
• Strong communication and decision-making skills.
• The ability to manage competing priorities and deliver against objectives.
• A proactive approach to improving services and performance.
• Experience working across multiple sites.
• A degree or equivalent formal leadership training is required, along with the ability to pass an enhanced DBS check.

Why Join Us?

At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.

Applications

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.