Operations Manager

A unique opportunity has arisen to join our Senior Leadership team as we enter a new phase of growth. We need an experienced operator to help us build the systems, processes and structure to scale properly.Who we areHatHats is an independent coffee business with sites across Kent, a growing vending network, and a Foundation with projects in East Africa and grants going into the communities we serve. We are not a franchise. We are not a chain pretending to be independent. We have been bootstrapped by the founders and we live and breathe our values. A business built by people who care about customer service, community and doing things properly.We are growing. We need an Operations Manager who wants to grow with us.What this actually means day to dayEvery site open every day. Every manager clear on what is expected. Nothing serious left unresolved.You will review trading data, build and implement process, and have the conversations that need having. You will also take on line management of our in-house maintenance function, which means knowing what is broken across the estate, monitoring our internal ticketing hub, assigning the right person to fix it, and making sure nothing falls through the gaps.Some of what you own:All store managers, their development, performance and accountabilityLabour percentages, staffing and rota oversightFood safety, compliance and EHO readiness across the estateMaintenance coordination, hub-logged repair requests, engineer callouts and equipment ..... full job details .....