Operations Manager

The Opportunity Global Highland are seeking a proactive, organised, and hands-on Operations Manager for our client a short-term rental business based in Inverness. This is a key leadership role responsible for ensuring all properties consistently meet the highest standards while driving operational efficiency, team performance, and guest satisfaction. The successful candidate will manage daily operations, lead the operations team, and continuously improve systems and processes. Key Responsibilities Daily Property Operations Use our IT system to Schedule all regular and adhoc tasks required. Carry out thorough daily pre-arrival inspections. Lead the team. Ensure all properties are cleaned, maintained, and presented to the highest standard. Team Leadership Manage, support, and motivate the operations team. Recruit, onboard, train, and develop team members. Conduct performance reviews and provide ongoing coaching and feedback. Create and maintain a positive, aligned, and high-performing team culture. Oversee payroll processes and staffing budgets Improvements Continuously identify and implement improvements to increase operational efficiency and effectiveness. Lead and manage operational projects. Monitor operational performance through data analysis and reporting. Other Support guest communications and messaging. Maintain health and safety standards across all properties and operational activities. Prioritise and coordinate maintenance work, ensuring issues are resolved ..... full job details .....