Operations Manager

Operations ManagerNewark, Full Time, PermanentUp to circa £45,000Our Newark based, award-winning Client is looking to appoint an Operations Manager. This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment.Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency.You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation.Key ResponsibilitiesThe role of the Operations Manager will include:Leadership and Team DevelopmentLead, motivate and develop a high-performing Operations teamManage workloads, priorities and resource allocation to ensure service levels are achievedConduct regular one-to-one meetings, coaching and performance reviewsSupport employee development, training and succession planningFoster a positive, collaborative and customer-focused cultureOperational ExcellenceOversee day-to-day operational activities across the businessEnsure services are delivered accurately, efficiently and in line with agreed standardsMonitor team performance and quality metricsDevelop and maintain operational processes, procedures and best practicesDrive consistency, accountability ..... full job details .....