Operations Manager

A growing eyewear company is looking for an Operations Manager to improve the performance of the company and ensure customer service and logistical operations align with the company s objectives. The Operations Manager will have strong demonstrable experience in operations management, be able to bring out the best in people, and have experience in delivering results. In addition, the Operations Manager will be able to effectively communicate at all levels, have confidence and courage to face new challenges, and is able to promote the Company s core values. Applications from ex-military personnel are strongly encouraged Key Responsibilities: The specific duties of the Operations Manager include improving performance, managing resources to ensure that customer service and warehouse operational activities align with the expectations for the Company s Centre of Excellence objectives. You should be ready to mentor your team members, find ways to increase the quality of customer service and implement best practices across all levels. Find opportunities to support team and individual development possibilities Manage warehouse fulfilment efficiencies (inclusive of import and export) and all inventory controls Ensure products are accurately picked and packed on a per-order basis for dispatch to customers Goods in/out: Receive product from suppliers, ensuring physical count matches purchase order/invoice, and resolving discrepancies Monitor all fulfilment KPIs and ensure that ..... full job details .....