Operations Manager - FM

Job Title: FM Operations ManagerDepartment: Facilities ManagementReports to: Managing DirectorStart Date: January (interviews available immediately)Salary: c. £65,000 + package (with significant growth and development opportunity)Purpose of the RoleOur client is seeking an experienced FM Operations Manager to take full ownership of their hard-services led FM division, currently turning over c. £1.5m with ambitious plans for expansion over the next three years. The successful individual will play a key role in driving growth, strengthening operational delivery, and developing new and existing client relationships.Key ResponsibilitiesOperational and Commercial LeadershipFull accountability for FM service delivery, including health and safety, operational performance, and commercial outcomes.Ensure all services meet or exceed KPIs, SLAs, and compliance standards.Oversee and refine internal FM processes, procedures, and best-practice frameworks.Business Growth and Work WinningLead the growth of the FM division through enhanced performance, increased client value, and acquisition of new clients.Leverage your own network of industry relationships to open doors, win work, and expand the client base.Manage and deliver all business development activity, including PQQs and bid submissions.Client Relationship ManagementAct as the key point of contact for all FM clients, ensuring strong, trusted, long-term relationships.Regularly engage with clients to understand needs, identify ..... full job details .....