Operations Manager - Fleet

Operations Manager Fleet SolihullExperience DependentHybridOur client are an award winning fleet management company who are continuing to grow yearly. They are seeking an operations manager to join their Birmingham office. The role will be responsible for a range of cross functional teams and ensuring KPI s/SLA s are met with an eye on future development.Responsibilities Operations Manager Fleet Providing leadership to the contact centre, maintenance management, VOR and compliance management servicesPromotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with policies and procedures.Develops and evolves operational/call centre teams forecasting to position staffing with customer volumes.Coordinates and supervises day-to-day workflow in the core operational teamsMaintains a calendar of internal events, holidays and new customer implementations for proactive staffing alignment.Promotes positive culture and ensures that the staff receives proper training to demonstrate abilities to meet client expectations and Holman standards. Monitors operational teams activity to ensure that KPI standards are met and maintained.Creates and implements strategic plans for improved team performance.Continually looks for ways to improve the performance of the operational/call centre teams by identifying and implementing work efficiencies through process improvement techniques. Qualification/Experience Operations Manager Fleet 5 + years of ..... full job details .....