Operations Manager

The Operations Manager is responsible for the effective delivery and management of security, cleaning, and reception services across multiple contracts throughout Scotland, overseeing both Apardion and First Response Group operations and personnel. This role ensures all sites are appropriately resourced, fully compliant with contractual, company, and legislative requirements, and consistently deliver exceptional service standards to clients.The post holder will provide leadership and operational oversight to multidisciplinary teams, ensuring service excellence, workforce stability, and contractual performance.Key responsibilities include managing staffing levels and workforce planning, overseeing compliance and regulatory documentation, leading recruitment and onboarding activities, maintaining strong client relationships, addressing performance, conduct, and attendance matters, and driving continuous improvement across all service areas. The Operations Manager will play a pivotal role in ensuring operational efficiency, customer satisfaction, and the successful delivery of services across the portfolio.First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions.We distinguish ourselves through the integration of cutting-edge ..... full job details .....