Operations Manager

Operations Manager Grantham on site. Competitive Salary Are you an experienced operations professional with strong people management and organisational skills? Do you thrive in a busy, customer-focused environment where no two days are the same? Are you a hands-on leader who enjoys solving problems, supporting teams and ensuring everything runs smoothly? The Company: ER Recruitment are excited to be working with our client, an established and prestigious visitor attraction offering a unique historic and cultural experience and welcoming thousands of visitors each year. They are now looking for an Operations Manager to take responsibility for the smooth day-to-day operation of the visitor attraction, ensuring an exceptional experience for visitors and a well-organised, motivated and supported team. This is a highly hands-on role, with the successful candidate spending much of their time out on the floor, working closely with teams and resolving issues as they arise. Role and Responsibilities of the Operations Manager: Take ownership of the smooth day-to-day running of the visitor attraction, retail village and holiday properties. Lead and develop guides, volunteers, reception and ticket office teams, including recruitment, training, rotas and staff development. Oversee HR administration and ensure people processes are managed effectively. Champion health and safety, ensuring standards, risk assessments and compliance are maintained. Work closely with Sales and Events to ..... full job details .....