Operations Manager

Operations Manager (Small Works Team) - London - Permanent Position
- Project Value Range: Up to -1.5 million

Our client is a leading construction and building company specialising in bespoke and super-prime residential and commercial projects. Known for delivering exceptional craftsmanship, attention to detail, and high-end client satisfaction, they pride themselves on executing complex and design-led projects to the highest standards.

Role Overview:

We are seeking an experienced and driven Operations Manager to join our clients Small Works Team, delivering projects up to approximately -1.5 million in value.
This is a critical leadership role responsible for overseeing multiple concurrent projects, ensuring excellence in delivery, and maintaining our clients reputation for quality and precision within the super-prime sector.

Key Responsibilities:

Project Oversight & Delivery:
- Manage and oversee a portfolio of small works projects from pre-construction through to completion
- Ensure all projects are delivered on time, within budget, and to the highest quality standards
- Monitor project progress, identify risks, and implement proactive solutions

Team Leadership:
- Lead, mentor, and support site teams including Project Managers, Site Managers, and subcontractors
- Foster a culture of accountability, collaboration, and high performance
- Conduct regular performance reviews and provide ongoing guidance

Client & Stakeholder Management:
- Act as a key point of contact for clients, consultants, and external stakeholders
- Build and maintain strong relationships, ensuring client satisfaction and repeat business
- Represent the company in a professional and polished manner befitting the super-prime market

Commercial & Financial Management:
- Oversee project budgets, cost control, and financial reporting
- Work closely with Commercial teams to manage procurement, variations, and cost risk
- Ensure strong commercial discipline across all projects

Quality & Compliance:
- Maintain the highest standards of workmanship, aligned with super-prime expectations
- Ensure compliance with all relevant health & safety regulations and company policies
- Conduct regular site inspections and quality audits

Operational Excellence:
- Implement and refine processes to improve efficiency and delivery within the Small Works division
- Support business growth by contributing to planning, resourcing, and strategy
- Ensure consistent application of the companys systems and standards

Key Requirements:

Experience & Qualifications:
- Proven experience as an Operations Manager, Contracts Manager, or Senior Project Manager within construction
- Strong background delivering bespoke, high-end or super-prime projects
- Experience managing projects up to -1.5 million (or similar scale)
- Solid understanding of construction processes, contracts, and project lifecycle management

Skills & Competencies:
- Exceptional leadership and team management skills
- Strong commercial awareness and financial acumen
- Excellent communication and client-facing abilities
- Highly organised with the ability to manage multiple projects simultaneously
- Problem-solving mindset with strong attention to detail
- Experience within luxury residential, heritage, or design-led construction environments
- Relevant construction qualifications (e.g., degree in Construction Management, Civil Engineering, or similar)
- SMSTS, CSCS, and First Aid certifications

If you are passionate about delivering exceptional construction projects and have the expertise to thrive in a super-prime environment, we would love to hear from you.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.