Operations Manager

Operations ManagerAn experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Leeds. Salary is negotiable depending on experience.My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.Key Responsibilities:Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectivesOversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathyDrive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomesMonitor KPIs, financial performance, and case progression to ensure targets are met and exceededCollaborate with senior leadership to shape strategy and implement business plans within the serious injury functionEnsure regulatory compliance and adherence to internal policies and proceduresDevelop talent through coaching, mentoring, and succession planningAct as a key stakeholder in cross-functional projects and change initiativesExperience ..... full job details .....