Operations Manager

Operations Manager (K&B & Adaptations)

Location: Surrey

Salary: -50,000 + Car Allowance

We are seeking an experienced Contracts / Operations Manager to lead planned works programmes, specialising in kitchens & bathrooms (K&B) and property adaptations. This role is responsible for ensuring projects are delivered on time, within budget, and to a high standard, while maintaining strong commercial control and client satisfaction.

• Oversee the planning, coordination, and delivery of works across multiple contracts
• Manage operatives, subcontractors, and resources to ensure productivity, quality, and KPI performance
• Monitor project progress, resolve issues, and drive continuous improvement in service delivery
• Take ownership of financial performance, including cost control, variations, WIP, and account submissions
• Prepare and present operational and financial reports to senior management
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction
• Ensure all contractual obligations are understood and delivered in full compliance
• Lead recruitment, performance management, and development of staff within the team
• Promote and enforce a strong health & safety culture, ensuring full regulatory compliance and incident management

• Proven experience in a Contracts or Operations Management role
• Essential experience in K&B and property adaptations
• Strong commercial awareness and financial management experience
• Experience managing teams and subcontractors in a fast-paced environment
• Excellent organisational, communication, and leadership skills
• Good understanding of health & safety regulations and best practices