Operations Manager

Operations Manager

Sidcup, Kent | Full-time | Office-based | Monday-Friday, 8:00am-5:30pm

We are seeking an experienced and commercially minded Operations Manager to become a central figure within the business - someone who wants to take ownership, lead from the front, and help drive the company forward.

• Experience within the electrical wholesale industry would be beneficial

• Understanding of commercial electrical supply chains

• Experience managing internal sales teams

The Role

This is a senior, hands-on office leadership position with responsibility across telesales, purchasing, accounts oversight, supplier relationships, and operational coordination.

You will play a key role in strengthening internal systems, improving efficiencies, and supporting sales growth.

Key Responsibilities



1. Head of Internal Telesales

• Oversee and lead the internal telesales function

• Manage quotations, orders, purchasing, and invoicing processes

• Ensure pricing accuracy and margin control

• Maintain high levels of customer service and response times

• Monitor order processing from enquiry through to fulfilment

2. Account Management

• Maintain and develop key customer relationships

• Ensure commercial terms are adhered to

• Identify opportunities for repeat business and upselling

• Support proactive client communication

3. Supplier Management

• Develop and manage supplier relationships

• Negotiate pricing, rebates, and commercial agreements

• Monitor supplier performance, delivery times, and product availability

• Review and optimise buying strategy

4. Sales & Leadership Support

• Provide structured support to the Head of Sales

• Assist with pipeline visibility and sales performance tracking

• Support strategic sales initiatives and account development

5. Department Oversight

• Monitor Accounts Department workflow and reporting

• Ensure accurate invoicing, credit control, and ledger management

• Oversee Delivery Department coordination and logistics performance

• Improve internal communication between sales, accounts, and logistics

6. Business Growth & Development

• Work with Directors to develop:

  • Buying guides

  • Product catalogues

  • Marketing brochures

  • Website improvements

• Identify operational efficiencies

• Implement process improvements

• Contribute to long-term business growth strategy

Skills & Experience Required

Essential:

• Previous management experience

• Strong organisational and leadership skills

• Excellent commercial awareness

• High attention to detail

• Strong Excel and Word capability

• Experience using Sage Accounts or similar ERP/accounting systems

• Confident communicator with both customers and suppliers

Desirable:

• Experience within the electrical wholesale industry

• Understanding of commercial electrical supply chains

• Experience managing internal sales teams

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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