Operations Manager

Job description

Eleanor Home Care is part of the independent Eleanor Healthcare Group of Companies, which has been providing high quality health and care services for more than 30 years. Since our group was founded in 1979, we have continuously developed and grown our home care service and today we deliver about 1.7 million care calls across our 17 CQC registered sites.

We are looking for a Regional Operations Manager who is passionate about providing the highest quality service, have a flexible, positive approach to work, and who want to work within our fast growing, professional organisation.

Overseeing 3 branches along the south coast (Christchurch, Poole and Dorchester) line managing the Registered Branch Managers, supporting them with our ongoing business development, recruitment, quality/compliance and HR. You will be expected to be present at each branch every week, so access to transport is essential.

REQUIREMENTS:

• Flexibility
• Experience in social care quality assurance processes
• Ability to communicate effectively at all levels
• Ability to plan, organise and manage pressure
• Team player

DESIRED:

• Full UK Driving Licence
• QCF Level 5 in adult health and social care

MAIN DUTIES:

• Oversight of Eleanor Care locations
• Reporting to the Head of Homecare Operations
• Ensuring company performance in line with KPIs
• Supporting registered branch managers in their role
• Liaising with branches and the quality assurance team
• Ensuring good CQC compliance
• Liaising with local authorities and other key stakeholders

WE OFFER:

• Excellent in-house training programmes
• Opportunities for promotion/career development
• Performance related bonuses
• Competitive rates of pay based on experience