Operations Manager

Are you an experienced Operations Manager based in the Hull and East Yorkshire area? Do you have the leadership skills to make a real difference in people’s lives while ensuring smooth day-to-day operations?

Do you want to make a real difference to the local community and work for a charity that has been supporting the homeless people of the city for over 30 years?

Due to a key member of the team retiring, Hull Resettlement Project is seeking a new, forward thinking and dedicated Operations Manager to join their well establish team.

About the Organisation

Hull Resettlement Project is a long-standing homeless charity, providing temporary accommodation across the city. The charity works closely with Hull City Council, probation services, healthcare providers, and other partner organisations to deliver vital housing-related support.

Many of their residents may have additional challenges such as substance misuse (supported through links with services like Renew), probation requirements, mental health concerns, a number of other vulnerabilities, or find themselves at risk of homelessness for a number of other reasons.

What the Operations Manager Job Involves

Within this role you will take responsibility for all operational issues relating to residents, working within the framework of Hull City Council’s Housing Related Support contract.

Residents reside across six hostel sites across Hull that are run by the Project, where they must comply with terms and conditions of stay.
While some residents may only need short-term intervention and support to get back into stable housing, others may require more intensive, ongoing support due to personal, social, or health-related issues.

Your key duties will include:

• Overseeing referrals and resident support in line with contract conditions.
• Managing resident compliance with hostel policies and issuing final warnings when necessary.
• Liaising with the Site Managers to maintain accommodation standards and ensure rooms are well-kept.
• Building strong relationships with external partners including Hull City Council, probation services, and the police to name a few.
• Working with the overall General Manager on the on-call rota and responding to urgent operational needs.
• Using your strong IT and administrative skills to manage systems, budgets, and processes effectively.

Skills and Experience Required

• Experience working in supported housing, ideally within hostels or the wider third sector, alternatively, someone with public sector or charity experience or service users from deprived / challenging backgrounds.
• Strong leadership and project management experience, with proven ability to manage change and processes.
• A collaborative, team-focused approach, with passion for making a difference.
• A full UK driving licence and willingness to travel between sites.

Hours, Benefits, and Commitment

• Full-time, 37 hours per week, Monday to Friday.
• 26 days holiday plus bank holidays.
• 11% employer pension contributions.
• Annual pay reviews.
• Free Carparking.
• The opportunity to play a key role in an organisation that has been supporting vulnerable people in Hull for more than three decades.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications, if you have not heard from us within 2 weeks, please assume you have not been shortlisted for this particular role.

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