img
Permanent

Operations Manager

Liverpool
money-bag £35000 - £40000/annum Benefits
Posted 2 days ago



Operations Manager | Fashion E-Commerce | Liverpool | c.-40k



About the Role

A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.

Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.

With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.

This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.



Key Responsibilities



Warehouse & Logistics

  • Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.

  • Streamline picking and packing processes for speed and accuracy.

  • Lead the implementation of a new Warehouse Management System (WMS).

  • Maintain accurate inventory through regular checks and cycle counts.

  • Drive improvements across logistics, storage, and dispatch.

  • Manage courier relationships and ensure on-time delivery.



Team Leadership

  • Manage a small warehouse team with plans to grow.

  • Lead hiring, training, and performance management.

  • Build a motivated and accountable team culture.



Customer Service

  • Oversee Customer Service handling daily queries via email/social.

  • Improve response processes and customer journey.

  • Handle escalated complaints or returns when needed.

  • Use feedback to support business-wide improvements.



What You''ll Bring

  • Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.

  • Experience implementing/managing WMS systems.

  • Strong stock control and fulfilment knowledge.

  • Confident team leader with excellent communication skills.

  • Detail-oriented, highly organised, and solutions-driven.

  • Comfortable in a fast-paced, growing environment.

  • Passion for delivering standout customer experiences.



What''s on Offer

  • Competitive salary and benefits

  • Real responsibility in a growing e-commerce brand

  • Freedom to bring ideas and improve operations

  • Career development opportunities

  • Product discounts for staff, family and friends

  • Supportive, fast-moving team culture

    BBBH: 34571

Other jobs of interest...

Zachary Daniels
LiverpoolYesterday
money-bag£40,000
XPO TRANSPORT SOLUTIONS UK LIMITED
WidnesYesterday
money-bagNegotiable
Cogito Talent Limited
LiverpoolYesterday
money-bag£65,000 per annum
RecruitMe
LiverpoolYesterday
money-bagNegotiable

Perform a fresh search...

  • Create your ideal job search criteria by
    completing our quick and simple form and
    receive daily job alerts tailored to you!

Jobs. Straight to your inbox!