Operations Manager

Operations Manager Guest Relations Focus Award Winning Hotel and Resort -South Cornwall Up to £50,000 + Quarterly Bonus About the Role We are proud to be partnering with this operation, one of Cornwall s most iconic 4-star coastal destinations, to recruit a Guest Relations driven Operations Manager.As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments.This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint. Key Responsibilities Partner with the General Manager to lead daily resort operationsProvide strong leadership across departments, including: Front of HouseHousekeepingMaintenanceSelf-Catering Operations Drive a culture of exceptional guest experience and service deliveryLead, coach, and develop departmental managers and teamsEnsure all accommodation and public areas meet consistently high standardsOversee operational performance, efficiency, and service qualityTake ownership of decision-making and resolve issues proactivelyManage budgets, labour costs, and departmental KPIsMaximise revenue through upselling and cross-selling initiativesEnsure full compliance with health and safety and statutory requirementsHandle guest feedback and service recovery with ..... full job details .....