https://jobs.co.uk/job/operations-manager-contact-web--620a7393-38f2-45ac-81bc-1da08655eec2 RSS feed for Operations Manager at Contact Web. en-gb Sat, 25 Apr 2026 23:13:38 GMT https://jobs.co.uk/job/operations-manager-contact-web--620a7393-38f2-45ac-81bc-1da08655eec2 https://jobs.co.uk/job/operations-manager-contact-web--620a7393-38f2-45ac-81bc-1da08655eec2 Sun, 19 Apr 2026 23:00:00 GMT Location: Banbury | Salary: Negotiable | Type: Permanent | Job Title:  Contact Centre Operations Manager  Location:  Banbury (Office Based)  Salary:  (DOE) + Bonus  Job Type:  Full Time, Permanent  About the Role   We’re looking for an experienced Operations Manager to oversee multiple contact centre teams across sales and customer service campaigns.  This is a hands-on role, managing performance through up to 10 Team Leaders, ensuring strong delivery across KPIs, customer experience, and operational efficiency. You’ll play a key role in driving results within a fast-paced, multi-client environment.  Key Responsibilities  Manage and develop multiple teams through up to 10 Team Leaders   Own performance across KPIs, SLAs, quality and customer outcomes   Drive a strong balance between commercial performance and customer experience   Analyse MI and performance data to identify trends and improvements   Coach and support Team Leaders to maximise team performance   Work closely with clients, providing updates and performance insights   Support recruitment, onboarding and training of new staff   Ensure processes, compliance and quality standards are maintained   A... Permanent