Operations Manager - Client Services and Administration

Operations Manager - Client Services and Administration Process-led leadership Hands-on management Growing financial services business Real ownership of people, performance and delivery If you''re an experienced operations or team manager who thrives in a fast-paced, process-driven environment, this Operations Manager - Client Services and Administration role offers the opportunity to take genuine ownership of an important part of a growing financial services business. You''ll be responsible for the day-to-day performance of the Client Services and Administration teams, ensuring workloads are managed effectively, SLAs and KPIs are consistently achieved, and customer journeys continue to move at the right pace and standard. This is a hands-on management role. You''ll need to be comfortable getting into the detail, understanding what is happening across your teams every day, identifying pressure points and taking action. This is a business where no job is beneath anyone, including its managers. Package and Benefits:• Salary of £45,000-£50,000 (DOE) • Performance-related bonus. • 25 days'' annual holiday. • Private medical healthcare. • Death in service benefit. • 8% employer pension contribution. • EMI Share Option Scheme. • Office-based, Monday to Friday. About the Company You''ll be joining Pension Pulse, a rapidly growing financial services business building a different model for delivering financial advice. The business operates through clearly defined roles, ..... full job details .....