Operations Manager

Operations ManagerLocation: London, EnglandSalary: 50,000- 55,000 per annumHours: 40 hours per weekIndustry: Travel and Tourism Are you an experienced Operations Manager with a strong commercial mindset and a passion for leading people?An exciting opportunity has arisen for an experienced Operations Manager to join a prestigious London visitor attraction. You''ll oversee the day-to-day operation of a unique, customer-focused destination, leading a high-performing team while driving commercial success, operational excellence, and an exceptional guest experience.The RoleAs Operations Manager, you will be responsible for the safe and efficient operation of the site, leading and developing a high-performing team to deliver exceptional results. Working closely with senior stakeholders and contractors, you will drive operational excellence, outstanding customer service, and the successful delivery of commercial and contractual objectives.Key ResponsibilitiesLead, motivate, and develop a large operational team to deliver outstanding customer service.Drive commercial performance across the operation.Ensure compliance with all health and safety, operational, and quality standards.Manage budgets, KPIs, and operational performance.Oversee employee relations, including absence, disciplinary, grievance, and performance management.Build and maintain strong relationships with clients, contractors, and key stakeholders.Support incident management and business continuity procedures as part ..... full job details .....