Operations Manager

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in Maintenance Operations? A fantastic opportunity has arisen for a professional, driven and hands-on Operations Manager to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of voids and planned repairs across Citizen''s property portfolio.With over fifty years of experience, we have grown to become one of the UK''s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Position: Operations ManagerSalary: £62537Location: 4040 Lakeside, B37 7YNKey Responsibilities:We are looking for a hands-on, people focused leader who knows the trades inside out and isn''t afraid to challenge, motivate, and inspire. In this role, you''ll drive high-quality maintenance performance across the field - leading by example, guiding Supervisors and technical teams, and ensuring every job is delivered safely, efficiently, and with the customer at the heart of it.You''ll take ownership of day-to-day operations: managing contractors, optimising technical resources, monitoring KPIs, and keeping work on spec, on time, and on budget. You''ll build strong relationships with customers and internal teams, continually raising standards and pushing for operational excellence.From shaping performance data to ..... full job details .....