Operations Manager

Purpose of the Role

The Operations Manager is responsible for ensuring the planning, coordination and control of all manufacturing and operational processes within their programme scope. The Operations Manager will ensure that productivity, quality, and safety targets are consistently met.

Key Responsibilities

• Lead daily operations within programme scope to ensure consistent delivery of all products, spares and repairs in line with agreed lead times and cost.
• Generation of capacity and resource plans, liaising with the Operations Excellence Manager in developing the human, material, space and equipment resources required to meet delivery targets.
• Monitor performance metrics (KPIs) and drive actions to improve productivity, quality, and efficiency.

• Liaises with Operational Excellence Manager to provide inputs for continues improvements and performance management needs, including identification and coordination of team development and training needs.
• Identifies operational bottlenecks and works with Operational Excellence Manager to implement solutions to optimise utilisation, throughput and quality.

• Ensure assets, equipment and facilities are maintained and fully operational in conjunction with Operational Excellence Manager.
• Ensure the health and safety of employees and visitors in areas of responsibility through appropriate processes and procedures and adhering to relevant health and safety legal requirements

• Work closely with Programme lead, Finance, Engineering, Supply Chain, Quality, Manufacturing, Industrialisation Engineering and other departments to support business goals.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Provide operational insights to leadership for strategic planning.

• Ensure service levels and customer expectations are consistently met or exceeded.
• Resolve escalated operational issues quickly and effectively.
• Supports the Programme lead with customers collaborations, engagements and planning.

Required Skills & Experience

Technical & Professional

• Strong understanding of operational processes, workflow optimisation, and performance management.
• Experience with continuous improvement tools (Lean, Kaizen, Six Sigma).
• Relevant engineering/manufacturing degree or equivalent experience gained in a complex manufacturing environment
• Be experienced in the use of MRP/ERP systems

Leadership & Behavioural

• Be able to demonstrate a ‘hands on’ approach in managing a diverse and flexible operations team
• Have excellent communication skills both verbal and written at all levels of an organisation
• Demonstrate stakeholder management and relationship building across multiple functions of a business

Work life balance:

• 37.5 hour working week, Lunchtime finishes on a Friday
• Hybrid / flexible working arrangements
• 28 days annual leave, Christmas closure, Holiday purchasing scheme

Benefits:

• Group pension plan – matched contributions up to 5%
• Income protection scheme
• Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
• Life assurance policy, including bereavement counselling and probate helpline

 Security Clearance Requirements:

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.